Shipping & Returns

Shipping Rates

UK - Below £50: £2.95, Above £50: FREE

Europe - £12.00

Shipping Policy

Please note, during busy times such as Christmas, lead times will vary.

Orders placed before 5 pm Monday – Friday are posted the next day. Orders placed after the cut-off times will be posted the following day. No orders are packed or posted on Saturdays, Sundays, or Bank Holidays.

Unless otherwise requested, items are shipped using Royal Mail or other couriers, Standard 2-3 business day untracked service (UK). Within the EU, so please allow up to 10 days for delivery.

For example, if an order is placed at 4.30pm on Tuesday, it will be dispatched on Wednesday (next day) and will in all likelihood arrive by Friday or Saturday (2-3 business days later). This is not a guarantee. Royal Mail offers approximate delivery times, but there are sometimes delays.

Please note that we cannot instruct Royal Mail on how to deliver your parcel or where to place it in the event that you’re not home to accept delivery.

If you are not home to receive delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to sender. We cannot offer refunds on personalised items or on shipping for any order that is returned to us due to a failed delivery attempt. If a parcel is returned to sender, we can resend it provided shipping is paid for by the customer.

If you do not receive your order within 5 days of the expected delivery date, please let us know immediately so that we can help you locate it.

Please note: any FREE shipping codes used only apply to Standard, Untracked service.

Returns

We hope that you will be happy with your order. However, if for any reason there is a problem we are more than happy to offer a refund, exchange or replacement on all goods returned to us within thirty days of your receipt of goods provided they are in their original, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Sending a Return

Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days of order creation.

Please email jojinatural@gmail.com providing your customer order number, the goods in question, and the reasons why.

Please note we do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.

Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty, or incorrectly supplied goods.